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AT Qahwa, we take great care in providing high-quality drip bag coffee products that are fresh, safe, and convenient. Due to the nature of our products and our strict quality control standards, we have established the following firm policies regarding refunds, cancellations, and returns. Please read them carefully before placing your order.
1. Refund Policy
All sales are final. We do not offer refunds under any circumstances.
This includes, but is not limited to:
- Dissatisfaction with the taste or brewing preference.
- Change of mind after purchase.
- Accidental orders or duplicate purchases.
Our coffee products are classified as perishable goods intended for direct human consumption. As such, we cannot accept returns or process refunds once the product has been shipped. This policy ensures that every customer receives uncompromised quality, hygiene, and freshness.
2. Cancellation Policy
Order Cancellation Window
You may request to cancel your order within 2 hours of placing it, provided it has not been packed, processed, or shipped. After this period, cancellations will not be accepted under any condition.
How to Cancel To cancel an eligible order, you must contact us directly via email at [email protected] with your:
- Full name
- Order number
- Reason for cancellation
We will confirm if your cancellation request has been accepted. If the order has already been processed or shipped, it is no longer eligible for cancellation.
3. Return Policy
We do not accept any returns.
Due to food safety regulations, hygiene standards, and our commitment to product integrity, we strictly do not accept returns for any products, whether opened or unopened. This policy applies to:
- Coffee drip bags
- Bundles or multi-pack products
- Limited edition or promotional items
All customers are advised to carefully review the product description, flavor notes, ingredients, and quantities before confirming their order.
4. Subscription Cancellation Policy
If you have an active coffee subscription:
- You may cancel or pause your subscription at any time by accessing your account or contacting us at [email protected].
- Cancellations must be made at least 48 hours prior to your next billing or shipping cycle.
- If a subscription order has already been processed or shipped, it will be delivered as scheduled and is non-refundable and non-returnable.
5. Order Issues & Damaged Products
While we do not offer refunds or returns, we are committed to resolving valid product issues. If your order arrives in any of the following conditions:
- The product is damaged during shipping
- You received the wrong item or quantity
Please notify us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
- A description of the problem
We will investigate the issue and may, at our sole discretion, offer a replacement or partial store credit if the complaint is justified. No refunds will be issued.
6. Contact Information
For all inquiries related to orders, subscriptions, or policies, please contact our customer support: Email: [email protected]
We aim to respond to all messages within 24–48 hours, Sunday to Thursday.
7. Policy Agreement
By placing an order through our website, social media platforms, or any sales channel, you confirm that you have read, understood, and agreed to all terms stated in this Refund, Cancellation, and Return Policy. These policies are binding and apply to all customers without exception.
